Her response was (all of this exactly as she wrote it): She will not admit there is an ongoing larger issue with the latest firmware update. and politely said I work with networks and assured her all was working fine. I told her I have no issues with my network (Fiber optic, all cameras are showing as fully connected via wifi). She/he wants me to download "RouteThisHelps" - an extremely invasive app with horrid reviews, that apparently fixes nothing - but after a three minute test, gives them info about my network (that I will never see): a ton of info about what devices are connected to my router, etc, etc. Yes, that's how I've been communicating - via email that was initiated through the app. Yes, I restarted the router several times as well, and safely ejected and reinstalled the USB drive (and tested others). I wish I were one of the lucky ones who could uninstall the sync module and reinstall it and it suddenly works - but I've tried that at least six times and am waiting for them to fix it on their end. Either that, or their support people are so lame that they don't realize it's a widespread issue - though I stated it several times. What upsets me most is that they aren't being honest about the issue, and they are clearly stalling for time until they fix it. What's most upsetting to me isn't just that the cameras aren't recording any clips - I can return most of them still to Amazon if I wish. This started with the latest firmware update. The wifi shows as being full bars to camera and sync module. Now they claim it's a wifi issue, which is laughable - and absurd, as we have fiber optic and the camera I'm testing is inside and only feet away (I shut off all other cameras until this is fixed). I've tried everything (reinstalling everything, rebooting everything multiple times, it has taken over 8 hours from work in total). Live view works, but nothing is recording to the (Blink) USB drive, and there are no notifications.
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